SecOps Platform (Port 58443) Not Accessible
Dinesh
Last Update il y a 5 jours
Overview
This guide provides troubleshooting steps for situations where the SecOps Platform is inaccessible through the web interface.
The SecOps Platform is typically accessed using:
Common symptoms include:
- Browser timeout when accessing the platform
- "This site can't be reached" errors
- Connection refused messages
- Platform was previously accessible but is no longer reachable
The SecOps Platform is typically accessed using:
Step 1: Verify the Central Server IP Address
If the platform was previously accessible, first verify that the Central Server IP address has not changed.
This is particularly important if DHCP is being used.
If the IP address has changed, access the platform using the updated IP address.
For detailed network configuration guidance, refer to:
Step 2: Verify Basic Network Connectivity
From your workstation, verify that the Central Server is reachable.
Example:
If the server is unreachable:
- Verify network connectivity.
- Verify routing between networks.
- Verify firewall rules.
- Confirm the Central Server is powered on.
Step 3: Verify the On-Prem Management Console
Attempt to access the On-Prem Management Console:
If the On-Prem Management Console Is Accessible
The server is online and reachable. Continue with the next troubleshooting step.
If the On-Prem Management Console Is Also Inaccessible
The issue may be related to:
- Network connectivity
- Incorrect IP address
- Firewall restrictions
- Server availability
Verify the server status and network configuration before proceeding.
Step 4: Restart Platform Services
If the On-Prem Management Console is accessible:
- Access the On-Prem Management Console.
- Navigate to: Restart Services
- Perform a Quick Restart.
- Wait for the restart process to complete.
- Verify platform accessibility.
If the issue persists, perform a Full Restart.
For detailed instructions, refer to:
Step 5: Verify Available Disk Space
Low disk space may prevent platform services from operating correctly.
Connect to the Central Server and verify available disk space.
Example:
Ensure sufficient free space is available on the system.
Step 6: Verify Recent Changes
Determine whether any recent changes were made to the environment, such as:
- Network configuration changes
- DNS changes
- SSL certificate replacement
- Product upgrade
- Server migration
- Firewall modifications
If the issue started immediately after a change, review that configuration and verify it was applied correctly.
Step 7: Collect Platform Logs
If the platform remains inaccessible after completing the above checks:
- Access the On-Prem Management Console.
- Navigate to: Export Logs
- Download the platform log archive
Contact Support
If the issue persists after completing the troubleshooting steps:
Please include:
- Export the platform logs.
- Record any observed error messages.
- Contact SecOps Solution Support.
📧 support@secopsolution.com
Please include:
- Platform version (if known)
- Description of the issue
- Steps already performed
- Exported log archive
This information will help the support team investigate and resolve the issue more efficiently.