Troubleshooting

Linux Agent

1. Verify the current status of the agent
   sudo systemctl status secops_service.service

2. Alternatively, check the agent status from the dashboard.

3. You can initiate a new health check using the "Test Connectivity" button in the actions column.

1. To restart the Linux agent, run the below command
   sudo systemctl restart secops_service.service

1. Verify the agent status from the dashboard.

2. Initiate a new health check using the "Test Connectivity" button in the actions column.

3. Alternatively, you can verify from your Windows host. Check if the secops_server process is running in the Windows Task Manager.

1. Open Windows Services, locate "SecopsService," and click on restart.

1. No IP Address:
   

   • Ensure the network adapter is correctly configured.
   • Verify that the DHCP server is running.
2. Connectivity Issues:

• Check firewall settings to ensure no network policies are blocking the VM.

3. Performance Issues:

• Allocate sufficient resources (CPU, RAM) to the VM.

If the SecOps service fails to respond, perform the following steps:

1. In the SecOps Central Machine, click on the SecOps Solution App from left side menu or navigate to 'http://localhost:49430' in the browser.
   

2. Click on 'Need any help?'

3. Click “Service Restart” and press 'Yes, I want to restart the services'. This will restart the SecOps On-Prem setup services.